SafariHills Apartments - Support Page

Bookings made through the SafariHills app come with exclusive discounts. Additionally, for stays of 3 days or more, we offer credits that can be applied to future reservations.

We reward our loyal customers with credits as a token of appreciation, making it easier for them to continue enjoying our services at discounted rates. These credits can be applied toward future bookings.

You can earn more credits via a number of ways such as inviting friends, sharing your coupon code and having friends sign up via our referral system, booking 3 days or more stay.

All credits are deposited into the wallet. The wallet can be selected as a means for subsequent payment provided the wallet balance is able to cater for the booking amount.

No. Only caution refunds deposited into the wallet can be withdrawn into a bank account upon request.

Please reach out to the reservations team or customer support to withdraw it.

Caution refunds are made available within the app within 24 hours after checkout. A checkout report is usually prepared and reviewed by the operations team and we issue a refund afterwards to your wallet. If you however, choose to have this withdrawn into a bank account, please reach out to us.

If you fail to arrive on the check-in date and also fail to reach out to us at least 24 hours before your check-in time about your change of plans, our system will automatically assume you have checked in and we will not issue a refund in such situations.

You can adjust reservation dates with a 72-hour notice at no costs. If you give us less than a 72-hour notice of your intention to change the dates, we will charge you 5% administrative fees.

We strictly do not issue refunds. However, we understand that plans sometimes change. In such cases, you will need to reach out to the reservations team to reschedule your booking with a 72-hour notice. Please be aware re-scheduling your booking is subject to availability on the requested dates.

Our check-in time is from 1pm. Our checkout time is from 7am to 12pm. Guests must leave the room/property on or before 12pm.

If you fail to check out after 12pm and before 6pm, we will enforce a half-day rate. After 6pm, we will enforce a full-day rate which must be paid before you will be allowed to check out.

Pets are strictly prohibited in all the properties. If you show up with pets on your check-in date, you will not be allowed to check-in and you will not be issued a refund.

We assume all our guests intend to just spend the night at the property. If you have any other intent outside just passing the night at any of our properties, this must be communicated to the reservations team or our support. Failure to inform us prior to check-in could lead to ejection from the property without refunds.

For shared properties, a maximum of 2 guests are allowed per room. For private properties, we do not allow more than 10 guests at a time in the property.

Yes, you can invite your visitor/guests between 9am - 9pm for shared properties. You should not have more than 4 visitors in the house at any given time. We do not expect visitors to sleep over and will ask them to leave if they are found within the property beyond 9pm.

Smoking is strictly prohibited in all our properties. We encourage guests to use nearby pubs/bars whenever they feel the urge to smoke. Use of substances is strictly prohibited.